Shipping policy

AIG2Ky Shipping Policy

Last updated: October 6, 2026

AIG2Ky products are made to order through our fulfillment partner, Printify, and its network of print providers. This policy explains production, shipping, and delivery for purchases from our store.

1. Order processing and production

Production begins after your payment is successfully processed and your order is submitted for fulfillment.

Most products typically require 2–7 business days for production before shipping. Production times vary by product, print provider, availability, and order volume. Holidays and peak shopping periods may increase processing times.

Production time is separate from shipping time unless an available delivery option expressly includes both.

2. Estimated shipping times

Typical standard shipping estimates after production are:

These are general estimates. The timeframe displayed for your specific product or at checkout takes precedence. Orders shipped to a U.S. address from an overseas provider may require international transit times.

Business days generally exclude weekends and public holidays. Delivery estimates are not guaranteed unless expressly stated.

3. Shipping rates and options

Available shipping methods and charges are displayed at checkout. Rates depend on the products ordered, fulfillment locations, destination, and shipping method.

Expedited shipping is available only when offered at checkout. Faster transit does not necessarily shorten production time unless the selected service expressly includes expedited production.

Any free shipping offer is subject to the eligibility requirements disclosed with that offer.

4. Shipping destinations

We ship to destinations supported by our products, fulfillment partners, and checkout system.

Some products or shipping methods may be unavailable in certain countries, territories, remote areas, or address types. If a restriction prevents fulfillment after payment, we will contact you to discuss an available alternative or refund the unfulfilled portion of your order.

5. Tracking and separate shipments

When tracking is available, we will provide shipping confirmation and tracking information using the contact details supplied with your order. Tracking updates may take time to appear after a shipping label is created.

Orders containing multiple products may ship separately, particularly when fulfilled by different print providers. Packages may arrive on different dates and have separate tracking numbers. Applicable shipping charges are disclosed at checkout.

6. Shipping addresses and order changes

Please check your shipping address carefully before submitting an order, including your apartment or unit number, postal code, and any destination-specific information required for delivery.

To request an address correction, email aig2kysales@gmail.com immediately with your order number. Changes cannot be guaranteed once production or shipping begins.

If an incorrect or incomplete address supplied by you causes a failed delivery or returned package, additional shipping charges may apply. We will explain available options and charges before arranging reshipment.

7. International orders and customs

International shipments may be subject to customs inspections, import duties, taxes, or handling fees.

Unless expressly included or collected at checkout, charges imposed by the destination country are the recipient’s responsibility. Customs clearance may extend delivery times.

You are responsible for providing any recipient identification or customs information legally required by the destination country. If customs issues prevent delivery, contact us so we can review the available resolution.

8. Delayed or missing shipments

If your order has not arrived by its estimated delivery date, contact aig2kysales@gmail.com promptly with your order number and tracking information. Please do not wait an extended period to report a missing shipment.

We will investigate with our fulfillment partner and carrier. We may ask you to confirm your address or check whether the package is being held at a local delivery office.

If we cannot ship within the promised timeframe, we will notify you and provide any delay, cancellation, and refund options required by applicable law. For confirmed lost shipments, we will arrange an appropriate replacement or refund.

9. Packages marked as delivered

If tracking shows delivery but you cannot locate your package:

• Confirm that the shipping address on your order is correct.
• Check nearby delivery locations, your mailbox, building reception, and household members.
• Contact the carrier for delivery details.
• Email aig2kysales@gmail.com promptly if the package remains missing.

We will review the circumstances with our fulfillment partner and carrier. A delivery scan alone does not remove any rights you have under applicable law.

10. Damaged or incorrect items

If your order arrives damaged or contains an incorrect or defective item, contact aig2kysales@gmail.com as soon as possible and within 30 calendar days of delivery.

Include your order number, a description of the issue, and clear photos of the product and any relevant packaging. Keep the item and packaging while your claim is reviewed.

Approved claims will receive a replacement at no additional charge or a refund in accordance with our Refund & Return Policy. Please contact us before returning anything.

11. Returned or undeliverable packages

Packages returned because of an incorrect address, refusal, failure to collect, or other delivery issues will be reviewed individually.

Depending on the circumstances, reshipment charges may apply. Any refund or replacement will reflect the reason for failed delivery and applicable consumer protection requirements. A returned package does not automatically cancel an order or authorize a return.

12. Your consumer rights

Nothing in this policy limits mandatory rights concerning delivery, cancellation, refunds, defective goods, or other remedies under applicable law.

13. Contact

For shipping questions or assistance with an order, contact:

AIG2Ky
Email: aig2kysales@gmail.com

Please include your order number so we can locate your purchase.